Regintech SkyGW4C-S & SkyGWO v18.104.22.168 can support incoming
Skype callers to dial PBX extension
There is no dial pad during a Skype to
Skype call. Regintech uses Skype chat message to detect
caller’s extension dial number. This feature will provide a
easy and free way for enterprise ‘s customers, providers or
employers out of office to call to office for free and
convenient communication. Such function has been implemented
Skype gateway products under Skype 7.x, but it is difficult to
implement for Skype 8 since no any developer’s API is
supported for Skype 8 now.
User needs to enable “ Extension number dialing for Skype
incoming calls”. Enabling this function might cause Skype
gateway system with low CPU suffering bad usage experience.
Please enable when you need it. You can enable this function
from Skype gateway system tray “Dialing rule and usage limit”
whenever you need it.
After calling Skype gateway, Skype callers can send Skype chat
to dial PBX extension. If Skype gateway’s incoming call
forwarding function is enabled, calls for company Skype
account(1st port Skype account) will be forwarded
to any available sub Skype account. For such case, Skype
callers need to send Skype chat to sub Skype account for
extension dialing after the call is forwarded to one sub Skype
account and callers can hear company’s welcome IVR. If callers
dial sub Skype account directly or they know which sub Skype
account will be forwarded, callers can send Skype chat message
30 seconds before calling or when they hear company’s welcome
IVR. Sometimes, it is
to send Skype chat for PBX
extension when user hears company’s PBX welcome IVR. As below
chat message, Skype callers can send Skype chat message like “＊123”
to Skype gateway Skype account and Skype gateway will send
extension 123 to PBX.
For details, please check most recent SkyGW4C-S user manual
FAQ Q15 or SkyGWO user manual FAQ Q13
in our web site. This function will also
be added to single port Skype gateway SkyATA, Sky911 and
SkyBox S1 in the near future.